Incompany Trainer / Consultant

I was an integral part of six major LEAN projects in five different countries projects aimed at achieving operational excellence and making the customer the center of what RBS does. In all of these projects I facilitated a major change in how the targeted businesses operated by streamlining processes, improving communication, introducing Key Performance Indicators and embedding a culture of continuous improvement. To achieve these results I had to influence senior stakeholders and effectively manage the local resource put at my disposal.