Business ManagerThe Royal Bank of Scotland
Currently I head up a small business management team that owns and operates a wide range of non-commercial processes related to Human Resources, Service Level Agreements, Security, Fleet Management, Property and Budget Management for the Netherlands branch. Because RBS is winding down its international business by 2018, I’m responsible for ensuring the costs associated with these processes are taken out of the business as soon as possible.
Process Analyst SWIFT PortfolioThe Royal Bank of Scotland
Functional owner of the RBS’ European SWIFT payment processes and infrastructure. I was responsible for running both mandatory change, as well as improvement projects involving Technology, Product, Change and Operational User teams across eighteen branches in the region.
Incompany Trainer / ConsultantThe Royal Bank of Scotland
I was an integral part of six major LEAN projects in five different countries projects aimed at achieving operational excellence and making the customer the center of what RBS does. In all of these projects I facilitated a major change in how the targeted businesses operated by streamlining processes, improving communication, introducing Key Performance Indicators and embedding a culture of continuous improvement. To achieve these results I had to influence senior stakeholders and effectively manage the local resource put at my disposal.
Cross Border InvestigatorABN AMRO Bank
Performed complex investigations related to foreign payment traffic. Dealt with sanctions and fraud cases and provided second line support to customers to help solve their cross border payment related queries.
Professional SailorLuxury Charter Yachts, Caribbean
Responsible for sailing large charter yachts through the Caribbean and ensuring paying guests had the holiday of a lifetime!
Assistant Bond Tradervan der Moolen
Assistant Trader in Government bonds.