Resume

Resume

/My entire career

Experience
June 2016 - Present

Business Manager

The Royal Bank of Scotland

Currently I head up a small business management team that owns and operates a wide range of non-commercial processes related to Human Resources, Service Level Agreements, Security, Fleet Management, Property and Budget Management for the Netherlands branch. Because RBS is winding down its international business by 2018, I’m responsible for ensuring the costs associated with these processes are taken out of the business as soon as possible.

Process Analyst SWIFT Portfolio

The Royal Bank of Scotland

Functional owner of the RBS’ European SWIFT payment processes and infrastructure. I was responsible for running both mandatory change, as well as improvement projects involving Technology, Product, Change and Operational User teams across eighteen branches in the region.

January 2015 - June 2016
April 2011 - December 2014

Incompany Trainer / Consultant

The Royal Bank of Scotland

I was an integral part of six major LEAN projects in five different countries projects aimed at achieving operational excellence and making the customer the center of what RBS does. In all of these projects I facilitated a major change in how the targeted businesses operated by streamlining processes, improving communication, introducing Key Performance Indicators and embedding a culture of continuous improvement. To achieve these results I had to influence senior stakeholders and effectively manage the local resource put at my disposal.

Cross Border Investigator

ABN AMRO Bank

Performed complex investigations related to foreign payment traffic. Dealt with sanctions and fraud cases and provided second line support to customers to help solve their cross border payment related queries.

April 2006 - March 2009
June 1999 - September 2005

Professional Sailor

Luxury Charter Yachts, Caribbean

Responsible for sailing large charter yachts through the Caribbean and ensuring paying guests had the holiday of a lifetime!

Assistant Bond Trader

van der Moolen

Assistant Trader in Government bonds.

August 1996 - May 1999
End

Business Manager

Currently I head up a small business management team that owns and operates a wide range of non-commercial processes related to Human Resources, Service Level Agreements, Security, Fleet Management, Property and Budget Management for the Netherlands branch. Because RBS is winding down its international business by 2018, I’m responsible for ensuring the costs associated with these processes are taken out of the business as soon as possible.

Process Analyst SWIFT Portfolio

Functional owner of the RBS’ European SWIFT payment processes and infrastructure. I was responsible for running both mandatory change, as well as improvement projects involving Technology, Product, Change and Operational User teams across eighteen branches in the region.

Incompany Trainer / Consultant

I was an integral part of six major LEAN projects in five different countries projects aimed at achieving operational excellence and making the customer the center of what RBS does. In all of these projects I facilitated a major change in how the targeted businesses operated by streamlining processes, improving communication, introducing Key Performance Indicators and embedding a culture of continuous improvement. To achieve these results I had to influence senior stakeholders and effectively manage the local resource put at my disposal.

Cross Border Investigator

Performed complex investigations related to foreign payment traffic. Dealt with sanctions and fraud cases and provided second line support to customers to help solve their cross border payment related queries.

Professional Sailor

Responsible for sailing large charter yachts through the Caribbean and ensuring paying guests had the holiday of a lifetime!